Month: September 2011

by Carissa Carissa No Comments

Microsoft Partner: Customer Satisfaction Survey Results

As part of an annual qualification process, Microsoft Gold Competency partners participate in a customer satisfaction survey completed anonymously by active clients.  Over the years Keller Schroeder has consistently exceeded partner averages in every category, and that trend continues.  This year, Keller Schroeder also scored a perfect 100 on overall performance while the average of all Microsoft Partners dropped to 65.

Area Keller Schroeder Partner Averages
Overall 100% 65%
Ease of doing business 100 71
Quality of communication 92 68
Value received 100 62
Likely to recommend 100 91
Likely to repurchase 100 88
Ability to meet your needs 100 69

Some firms specialize in infrastructure (such as server and database software), and others specialize in applications (such as SharePoint and .Net development), but Keller Schroeder’s deep expertise includes both.  This adds strength to Keller Schroeder’s Microsoft practice, and is evidenced by the 100% score for “ability to meet your needs”.

“I want to thank our clients for their trust and confidence, as well as their continued business partnership!” says Keller Schroeder President Larry May.