The converged service will now be branded Smart Net Total Care. The new service delivers the same award-winning technical service capabilities of SMARTnet, while entitling every customer and partner to the smart service capabilities of Smart Net Total Care, which includes:
- Validated data about your installed base, viewable on an intuitive web portal.
- Easy access to contract status so you can see you have the right service coverage.
- Consolidated network view to better identify, track, manage, and respond to issues with proactive diagnostics and
- Faster problem solving and improved network uptime through award-winning technical support services
With Smart Net Total Care, you receive highly secure, ongoing visibility into your Cisco installed base, analyzed and correlated with Cisco intellectual capital. This gives you an up-to-date understanding of what is covered and not covered, and what is nearing or past the last day of support.
To better understand the new Cisco merged service, please find links below to short video clips:
If you have any further questions regarding Cisco Smart Net Total Care, your Keller Schroeder Account Manager would be happy to assist you.