UNIFIED COMMUNICATIONS (VoIP) & COLLABORATION

Keller Schroeder has been successfully deploying Cisco System’s on-prem Unified Communication (IP collaboration) solutions for over 20 years. Although this remains a solid solution for some, for many, recent changes in the workforce involves embracing the move to cloud platforms. Two that have been making waves are Cisco WebEx Calling and Microsoft Teams Voice. Both offer a plethora of benefits to end users and voice (collaboration) administrators with security, scalability, and comprehensive training and support resources. In addition to the operational benefits, these solutions can provide a positive impact on company finances.

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End Users

For end users, both platforms offer unparalleled convenience and flexibility. Each allows users to make and receive calls from any device, anywhere, including physical desk phones, a desktop application, and a smartphone mobile app, ensuring seamless communication. Both integrate calling with chat and meetings in a single app, enhancing collaboration and productivity. The ability to work from anywhere, on any device, is a game-changer in today’s remote work environment.

Voice Administrators

Voice administrators find these platforms equally beneficial. Both platforms provide a centralized dashboard that allows administrators to manage all aspects of the system from one place. They provide robust management tools, simplifying tasks such as user provisioning, call routing, and troubleshooting. Furthermore, they offer advanced features like call analytics and reporting. These tools provide insights into call quality, usage patterns, and even individual call details. This data can be indispensable for identifying issues, understanding user behavior, and making informed decisions to improve the system. This level of control and visibility is invaluable for administrators tasked with managing complex communication networks.

Security, Compliance, and Scalability

Cisco WebEx Calling and Microsoft Teams Voice are built with security in mind. They offer features like end-to-end encryption and compliance with industry standards, and vulnerabilities are routinely patched with no opportunity to impact services or even being disclosed, a feature not possible with on-prem solutions, giving administrators peace of mind that their communication systems are secure. As cloud-based solutions, both platforms are highly scalable. Administrators can easily add or remove users as needed, making it easy to adapt to changes in the organization.

Company Finances

From a financial perspective, these solutions are cost-effective. They eliminate the need for onsite solutions such as traditional PBXs and IP phone systems, reducing both capital expenditure and maintenance costs for equipment upgrades, replacement, and support services. Moreover, they offer flexible pricing models, allowing companies to choose plans that best suit their needs. By integrating voice, video, and chat in one platform, these solutions can significantly improve communication and collaboration within a company, leading to increased productivity. When every dollar counts, the cost savings and productivity increases offered by these platforms can significantly impact a company’s bottom line.

Keller Schroeder’s Team

When it comes to deploying these solutions, the expertise of a trusted IT consulting firm like Keller Schroeder is invaluable. With experience in deploying both Cisco WebEx Calling and Microsoft Teams Voice for clients, Keller Schroeder understands the intricacies of both platforms. Our team of collaboration engineers tailor the deployment process to meet the unique needs of each client, ensuring a smooth and seamless transition. Furthermore, we provide comprehensive training and support, guiding clients through every step of the process, from initial setup to ongoing management, ensuring clients can leverage the full potential of these solutions. We focus on being a trusted partner for businesses looking to enhance their communication systems. Our client-centric approach, coupled with our deep technical knowledge, ensures a successful deployment that meets the specific needs of each client.

In conclusion, Cisco WebEx Calling and Microsoft Teams Voice are transforming the way businesses communicate. They offer numerous benefits to all stakeholders and are a smart investment for companies looking to enhance collaboration and reduce costs. With the expertise of firms like Keller Schroeder, deploying these solutions has never been easier. As a CIO, embracing these technologies can drive your organization towards greater efficiency, productivity, and cost savings.