Beware of a new Microsoft Teams scam where fake “IT Support” callers trick you into downloading software for remote access.
In this week’s scam, you receive an unexpected call on Microsoft Teams, an app for voice calls, sending messages, and video chats. The call is from a user named “IT SUPPORT” or “Help Desk.” This user’s profile might even have a check mark emoji to make it look official. The caller claims there’s an urgent problem with your computer and that the IT department must fix it immediately.
However, the caller is a cybercriminal and not part of your organization’s IT department. They’re taking advantage of a default setting in Teams that allows users from outside your organization to contact you. If you answer the cybercriminal’s call, they’ll ask you to download software that allows them to access your computer. They can then take control of your computer to steal your passwords, install malware, and even access your organization’s network!
Tips to Stay Safe
Follow these tips to avoid falling victim to this scam:
- Be suspicious of any unexpected calls from IT support. Verify the request is legitimate by contacting your organization’s IT department directly.
- Don’t download any software at the request of someone from an unexpected online chat or call. Always stop and think before you select a link!
- Never give screen-sharing access or remote control of your computer to someone you can’t verify. Scammers often create a sense of urgency to rush you into making a mistake.
Stop. Look. Think. And don’t be fooled.
Tips of the Week Brought to You By Our Partners at KnowBe4
KnowBe4 is the world’s most popular integrated platform for awareness training combined with simulated phishing attacks. Let Keller Schroeder show you how KnowBe4 has helped thousands of organizations just like yours manage the continuing problem of social engineering. Contact us today to learn more.
