Current Openings

by Brett

Current Openings

IT Support Specialist

8759
Carmi, IL
Direct Hire
Depends on Experience

Keller Schroeder, an information technology firm in Evansville, IN is seeking an IT Support Specialist for our direct client. This is a direct hire, full time opportunity located in Carmi, IL.

 

Responsibilities:

  • Log and process support calls within the helpdesk ticketing system.
  • Respond to requests from staff members, district managers, regional managers and stores.
  • Install and configure new technology such as hardware, operating systems and applications. 
  • Provide maintenance to existing hardware and computer systems.
  • Troubleshoot systems and applications by running diagnostics on malfunctioning hardware or software and finding/implementing solutions.
  • Replace damaged or malfunctioning parts on hardware and ordering parts when out of stock.
  • Implement and assist on the roll out of new applications or operating systems.
  • Set up profiles, emails, and issue access passes for new employees; assist in password-related issues.
  • Run security checks on systems.
  • IT on call rotation.
  • Travel as needed to stores in Illinois, Indiana, Kentucky, Missouri and Tennessee. Rarely any overnight travel.
  • 1 – 2 years’ experience in a technical support role.
  • Basic understanding of computer hardware and systems including how hardware pieces work together and understanding basics of software development and functions.
  • Excellent problem solving and analytical skills taking special care of small details and finding the right solutions by thinking creatively and outside the box.
  • Good communication skills with excellent listening and inquiry skills to understand issues when explained by non-technical staff.
  • Ability to explain issues to coworkers, staff members, or clients in a clear and concise manner using non-technical language.
  • Great teamwork skills being able to assist coworkers when needed and work in tandem with coworkers on big projects.
  • Ability to remember hardware and systems specifications and procedures.
  • Excellent time management skills with ability to work under pressure in stressful environments, assessing issues in a timely manner, and meeting deadlines.
  • Outstanding customer service skills with excellent manners when speaking with clients in person or over the phone.

 We look forward to receiving your resume in Word format!

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