CURRENT OPENINGS

We welcome individual candidate and corp-to-corp (CTC) resume submissions.

Hybrid work arrangement in office 2 days/week

Evansville, IN or Baltimore, MD

6-month contract to hire

No sponsorship available

Keller Schroeder, an information technology firm in Evansville, Indiana, is seeking a Change and Release Manager. This is a 6-month contract to hire opportunity for our direct client in Evansville, IN.  You must be able to work onsite 2 days a week from either the Evansville, IN or Baltimore, MD offices.  No sponsorship is available. This role will drive processes for handling of Technology changes and releases to minimize impact of change related problems.

Responsibilities:

Change:

• Partner with the Change Management process owner to define and refine change management processes, including setting requirements for what must be in place before a change can be implemented.
• Determine requirements for which changes can be auto approved via automation, versus which changes require a manual review and approval. Drive toward automation as much as possible.  Changes with higher risk, greater impact, higher complexity, or manual deployment steps may require more scrutiny. 
• Establish and operate change intake.
• Review change requests and ensure requests are complete, accurate and follow established procedures. Assess risk, drive actions to ensure changes are prepared to be executed without impact.  
• Work with teams on unsuccessful changes to ensure issues are corrected so we can prevent repeated mistakes and improve.
• Engage with Technology peers to learn about development activities or infrastructure changes early in the lifecycle to help ensure change preparation is completed in advance.
• Provide leadership and guidance to team members on change process.
• Contribute to recurring change summary and metrics reports.
• Use data to identify areas of concern and drive focus.

Release

• Partner with the Release Management process owner to define and release change management processes, including setting requirements for what must be in place before a release can be implemented.
• Engage with Technology peers to learn about projects and future releases.
• Engage early in the lifecycle to help ensure release preparation is completed in advance.
• Review and confirm release criteria are met.
• Ensure releases are properly communicated. This will include publishing a release calendar, providing release visibility to stakeholders, notifying stakeholders of Go/No-Go decisions, communicating to interested parties before, during and after a release. 
• Contribute to recurring release summary and metrics reports. Use data to identify areas of concern and drive focus.

• Bachelor’s degree in Computer Science, Information Technology, or Related field
• Minimum experience of 2 years working in a Technology organization.
• Analytical mindset and ability to grasp complex topics.
• Understanding of application and infrastructure stacks and technologies.
• Experience with Change and/or Release Management.
• Excellent verbal and written communications.
• Intermediate experience with Microsoft Office (Visio, Excel, Word, PowerPoint, Outlook)
• Ability to multi-task with multiple priorities.
• Proven ability to establish and maintain positive customer and team member relationships.

Nice to have:

• ITIL training certification
• Experience as a user of the ServiceNow platform for Change or Release Management
• Hands-on experience deploying changes and releases

We look forward to receiving your resume in PDF format!