Proactive Performance Management

by Carissa

Proactive Performance Management

by Carissa

by Carissa

– Gina Minnette, Sr. Account Manager


Do you or your IT staff frequently find yourself in a reactive role regarding your systems and network? Do you use technology as a competitive advantage in the marketplace and need assistance maintaining the proper health of your unique environment? Or could you simply just use an extra set of hands now and then?


Keller Schroeder can help!


As part of our suite of Touch Point Services, we are pleased to introduce a new set of offerings: PPM (Proactive Performance Management) Agreements. To help you avoid finding yourself in a reactive position with your infrastructure, let us assist you in taking a proactive approach by ensuring your systems are running as efficiently and effectively as possible. Keller Schroeder has PPM Agreements available for your Voice, Network, Virtualization, Storage, Systems and Security environments — all of which include Advanced TechLink features such as ticket prioritization, shared organizational view, and a Members Only forum.


While each agreement is customized to your specific business needs, a basic Systems PPM includes (but is not limited to):

  • Log review, capacity planning, and system assessment
  • Summary of systems status, including improvements recommendations and areas of concern
  • Installation of patches and upgrades for servers and workstations
  • Documentation of all systems covered in the agreement
  • Technical input on design and architecture decisions
  • Systems administration and maintenance for all Windows servers


    Keller Schroeder engineers assigned to your agreement will perform the tasks above at a scheduled, mutually agreeable time and with each PPM Agreement, the benefits are clear: less unplanned downtime and more productivity for you and your team.


    Contact your Keller Schroeder Account Manager for more information regarding Proactive Performance Management agreements.

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