– Jeff Gorman, Business Unit Director
Network and server outages are expensive. That is a pretty straight-forward point based on the reliance upon technical infrastructure for key processes in nearly every business. While few network and system administrators or managers would disagree with that simple point, there are a surprising number of organizations that do little or nothing with respect to monitoring key resources, capacity planning, and log collection to ensure the appropriate systems are in place for minimizing the likelihood that such incidents take place and minimizing their impact if they do occur.
Keller Schroeder’s NetMinder service provides tools that help accomplish numerous network management tasks for environments of all sizes. Our engineers work with our clients’ network and system administrators to determine resources that need to be monitored, reasonable thresholds, notification processes for incidents, and appropriate access to each of the components of the monitoring system. The NetMinder service provides for a server to be placed at a client site, with the installation, configuration, and ongoing maintenance done by our engineers, thereby reducing the staffing footprint required to implement network management without the loss of ownership or control of local devices that managed services often imply. This service also allows granular access to all of the application’s web-based interfaces to the appropriate client-identified system administrators to ensure the people responsible for network and system administration have readily available access to the information they need for capacity planning, resource monitoring, log analysis, and configuration management.
From a network standpoint, tools within NetMinder can give you information like bandwidth utilization, network response time, number of firewall connections, and centralized logging, in addition to many other key points. For all monitored points, it can show the trend over the previous 24 hours, week, month, or year to facilitate capacity planning. Thresholds can be set to establish critical, warning, and acceptable levels for monitored resources to facilitate notification when key elements deviate from expected baselines.
From a server perspective, tools within NetMinder can give you information like bandwidth utilization, key service response time, active service checking, disk space utilization, memory utilization, processor utilization, and centralized logging in addition to many other key points. Just as with networking elements, results can be displayed over customized periods of time and thresholds can be set to establish levels for notification tiers to facilitate proactive downtime avoidance as well as root cause analysis.
The NetMinder service includes applications which perform Resource Utilization Monitoring, Resource Availability Monitoring, Log Analysis, Network Device Configuration Management, and Network Traffic Flow Analysis. Each tool has access control to determine which users can access the information, and all of the tools have a web-based interface to facilitate easy connectivity for administrators. The service includes the server hardware and the installation and initial configuration of all of the tools, as well as ongoing patching and updating of the tools in the monthly service fee. The service is priced based on the number of IP addresses being monitored, the amount of log data being collected, and any customizations requested to add additional business-value to the network management process.