Unified Communications - VoIP
IP-based communications is no longer a leading edge concept. It is considered mainstream technology, and organizations are capitalizing on the open standards of IP to manage voice, data, and video traffic over secure, reliable, converged networks. Don’t be fooled by the generic label of Voice over IP (VoIP). VoIP is about running voice on a data network.
The result? Dramatic cost savings, more responsive customer service, and new and innovative applications of technology that set companies apart from their competitors. It is not a matter of
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IP stands for “Internet Protocol”, a standard originally developed to link disparate networks, a key factor in the development and growth of the Internet. Today, IP communications do include Internet solutions, but many IP-based technologies do not use the Internet at all. For example, IP phones, or Voice-over-IP (VoIP) solutions, most often do not run over the Internet. Far more pervasive are the IP-based tools and applications running on local (LAN) and wide area (WAN) company networks.
Yesterday’s technology required separate networks for voice (proprietary phone systems), data (company networks, email, etc.), and video (videoconferencing, cable TV feeds, etc.) IP communications facilitates the convergence of voice, data, and video applications, all on one network speaking a standard communications language.
The most common and tangible way to demonstrate the benefits of IP communications today is through cost savings. Dramatic financial results are being achieved on several fronts.
Improved customer service
Innovative business solutions