Networking/Infrastructure Support

Keller Schroeder’s successful client relationships are built on the trust that when questions or concerns arise, response times are rapid and the execution of solutions is accurate. Our TechLink Support Service provides clients with the assurance their issue will not only be addressed in a timely fashion, but they will also be continuously aware of the progress of their request until the issue is resolved.

TechLink Ticketing System Enhances Network Solutions Group Support

  • Allows Clients to directly open tickets via the support portal or email, as well as view their current and previous tickets
  • Enhanced communication through the integration of an easy to use email process for clients and NSG technical team
  • Provides greater detail to clients by tracking all communication between the client and Keller Schroeder engineers
  • Sends clients notifications of all updates and changes to the ticket status
Methods to Connect to Keller Schroeder Support Services

 

Web Portal : http://support.kellerschroeder.com
  • Authorized users can access the support portal and create a new support request
  • An acknowledgement email is sent to the requester with a ticket number
  • The Keller Schroeder NSG team is notified and a team member is assigned
  • Client receives updates via email until the issue is solved
  • Approved users can also view current and previous tickets

Click here to open a support ticket on our Web Portal

Email : support@kellerschroeder.com
  • Authorized users can email requests directly
  • An acknowledgement email is then sent with a ticket number
  • The Keller Schroeder NSG team is notified and a team member is assigned
  • Updates provided directly to the requester until the issue is solved

Click here to send an email for support

Support Line : 1-812-474-6825 (Option 1)
  • Messages left on the support line will notify the support team immediately
  • A ticket is created to confirm receipt of the request for the Client
  • An acknowledgement email is sent with a ticket number
  • The requester receives updates via email until the issue is solved