Spotlight On….

Employee Owner: Tim Deem

TimDeem

Tim has over 25 years of experience in the Networking arena, including experience in managing Bristol-Myers’ Global Network, and managing a regionally-based Internet Service Provider operations center. He has been directly involved in designing, planning, implementing and troubleshooting Wide Area Network (WAN) and Network Security projects for International companies, large enterprises and small businesses. In addition, his recent experience he been as the technical lead for deploying secure and robust Unified Communications (voice) solutions for enterprises with both US and International locations. He is a Senior Network Consultant.

Tim is a home grown, Evansville native and a graduate of the University of Southern Indiana. His wife, Diane, and two sons, Nathan and Joshua, live on the west side of town (Go Reitz!) and he can often be found tapping his foot to his substantial eclectic collection of music or focusing behind the lens of his Nikon D90 capturing people, landscapes, buildings and other area sights.

Contact your Keller Schroeder Sr. Account Manager to learn more about Tim and how you can leverage his experience and skills to the benefit of your organization.


Willingness Listening

There is no shortage on research and instruction regarding good listening skills. There are active listeners, passive listeners, empathetic listeners, and pathetic listeners. I would add one more category for consideration – “willingness listeners”.

Whether in leadership, marriage, parenting, or otherwise, critical knowledge and wisdom can be missed when we listen well, but do not listen with a willingness to be influenced.

How often have you been speaking to someone, and either by a shake of the head or other nonverbal cues, you know before you finish your sentence that the answer is “no”? A better question: How often do we have our own minds made up on a topic or a request before we have seriously considered its merits? Make no mistake, people who know us well are quite aware of whether we are listening just to be patient or listening with a genuine openness to change.

One of our Core Values at Keller Schroeder reads like this: “We are passionate about our clients – actively listening, understanding their needs, and making their best interests our priority.” The last phrase of this statement – pertaining to their best interests – is what inspires passion for our clients and the desire to be active listeners. If we are genuinely concerned about the best interests of someone other than ourselves, then we are naturally more prone to listen to them in a way that allows them to change our minds and our actions.

Often we listen well, and even learn well, but we do not allow this learning to change our mind, or to change us. We acknowledge its value for someone else, but we fail to see the need to apply it personally. We may think we already know all there is to know about the subject area. We may not respect the teacher or requestor as having ideas worthy of our consideration.

Regardless of the reason, we do ourselves and our businesses, families, and other relationships harm if we miss the opportunity to change for the better as a result of that which we hear and experience along our journey. The truth is that we can learn from the experiences, requests, and opinions of even the least respected or poorly informed sources.

Not all information is good or useful, but if we are not careful, we let our routines or our predispositions crowd out a powerful opportunity to change or grow. If my head begins to shake “no” (physically or just in my thoughts) before a concept has been fully communicated to me, then my chances of receiving similar ideas or input in the future from that same source with the same level of innovation and passion are virtually zero.

The key is not to be just a good listener – it’s about how we let what we hear impact us.

Larry May
President


Off the Beaten InfoPath

– Rob Wilson, Business Unit Director
It happens all the time! You get one of those pesky emails with a PDF attachment that you are supposed to fill out, scan, and email back to the recipient. You think to yourself “If only I were a programmer, I could show these people how to create this form better as a web page.” But while you’re extraordinary at what you do, and understand your business processes better than any other person in the whole world, you could never develop a digital solution to streamline a process, right? Wrong!

It turns out that you may have had the solution at your fingertips all along, but just did not realize it. If you have Microsoft Office Professional Plus, then you have at your disposal the premier electronic forms solution – InfoPath. If you open it up, you will find that InfoPath is as easy to use as Microsoft Word. In addition, you can put text boxes, date pickers, list boxes, and numerous other controls onto a form. You can even add an attachment field so people can attach images, documents, or other artifacts to the form. Yes, YOU can do this! When the form is completed by the recipient, it can be printed, emailed, saved as a PDF, or saved into a database. In addition, InfoPath has a big brother that separates it from the other electronic forms solutions you may have checked out – SharePoint.

When you add SharePoint to the mix, InfoPath goes from “awesome” to “awesomer!” Eh, we mean “more awesome.” SharePoint provides you with a place to centrally manage, serve, and secure your forms. Forms can be routed with SharePoint workflows. Form data can be extracted from the form to a SharePoint list where you can slice it, dice it, filter it, sort it, group it, even export to Excel. Suffice it to say you can do a lot of stuff. If you have SharePoint Enterprise, the form can be published as a web page so that the user does not have to have InfoPath installed on their desktop to fill the form out.

If you are a small business who does not have SharePoint 2010 Enterprise at your disposal, there is an InfoPath 2010 forms solution in some of the new Office365 cloud offerings. Your Keller Schroeder Sr. Account Manager can help you determine which solution would be best for you.

How to know if you could really use InfoPath and SharePoint:
– Do I have paper forms that my employees, customers, patients or partners do or could fill out electronically?
– Do I have cumbersome business processes that could be streamlined?
– Do I have good visibility to a form in an approval process or whose inbox the request is currently in?
– Do I have infrequently business processes that could be better structured to keep them from falling between the cracks?
– Do I need a way to easily slice and dice the data gathered from recipients filling out my form?

Just one “yes” to any of the above questions makes InfoPath worth a look. Common use cases we’ve witnessed include new or terminated employee forms, expense reimbursement forms, material requisition forms, time sheets, etc. Keep an eye on our SharePoint blog http://sharepointblog.kellerschroeder.com for an upcoming series on InfoPath, and contact us for more information.


LogRhythm & Blues

– Jeff Gorman, Business Unit Director

Many organizations simply do not have a reliable method for collecting log and event data from key systems within their infrastructure. Historically, systems that collect that comprehensive logging data have either produced a volume of data that made them unrealistic to use for extracting relevant data or have been so expensive to implement in terms of resources and staff that few organizations could justify the investment.

In today’s environment, several organizations face regulatory requirements for log management, event management, file integrity and privileged user monitoring. Whatever the driver – PCI-DSS, SOX, HIPAA, FISMA, NERC CIP, GLBA, GCSx, GPG13, or simply a desire to more proactively plan and track events within the infrastructure, organizations face challenges in meeting these requirements easily, efficiently, and affordably. The cost of acquisition, deployment and ongoing management of disparate solutions, even if they are offered by one vendor, can be substantial.

No matter what the reason for implementing a log management or information monitoring solution, the complexity of installation, operation and ongoing management will go a long way toward determining its success. A solution that can’t be deployed, learned and operated without requiring major resources can become more of a problem than a solution. IT executives need to be assured that what they invest in today will accommodate their immediate organizational needs and those in the future.

Because of these requirements, more businesses are looking for Security Information Event Management (SIEM) systems to improve their business proposition both in terms of value and efficiency.

Distinct from legacy SIEM solutions, LogRhythm fully integrates traditionally separate log management and security event management functions to collect, analyze and correlate log data – with a single console for operating and administering all components. Collecting data from any source, LogRhythm’s SIEM 2.0 platform builds on an advanced data management structure with extensive data enrichment to analyze all log data in real-time. Automated risk-based prioritization, powerful forensics, advanced visualization and alerting in a simple-to-use GUI empowers organizations to gain unprecedented visibility and control over their enterprise IT environment.

A wealth of valuable information can be derived from log data – whether it originates in applications, databases, servers, network devices or endpoint systems. By automating the collection, organization, analysis, archiving and reporting of all log data, LogRhythm enables organizations to easily meet specific requirements, whether driven by internal best practices or one of many compliance regulations. LogRhythm delivers valuable, timely and actionable insights into security, availability, performance and audit-related issues.

LogRhythm appliances come in a variety of models including High Availability solutions that support business continuity and information assurance for LogRhythm deployments. Because of LogRhythm’s distributed, incrementally scalable architecture, deployments can start with a single appliance and scale from there by simply adding appliances. Regardless of the performance, storage or geographic requirements, LogRhythm is architected for flexible and efficient expansion.

LogRhythm is an enterprise-class platform that seamlessly combines Log Management, SIEM, File Integrity Monitoring, and Network & User Monitoring into a single integrated solution. It is highly reliable and cost-effective, and can scale to fit the needs of any enterprise. With LogRhythm, you can invest in a single solution to address requirements and challenges throughout your organization, whether they are related to compliance, security or IT operations.

To learn more about how this product might benefit your environment, please contact your Keller Schroeder Senior Account Manager for more information or a demonstration.


Annual Client Appreciation Event Honors U.S. Veterans

Through its annual Client Appreciation Event held on October 7th, Keller Schroeder honored U.S. veterans with a “Fall Fusion:  American Style” theme.  Local members of the U.S. National Guard were in attendance at the Event, along with more than 200 clients of Keller Schroeder who were treated to lunch, music, free gifts and casual conversation.

Continuing its tradition of giving back to the community through the Client Appreciation Event, Keller Schroeder and its employee-owners donated over 1,000 personal items in support of the “Totes for Hope” initiative sponsored by the American Red Cross.  The totes will be delivered to local veterans who are in need over the coming months.  Client attendees at the Event were also encouraged to bring items for the totes and, in appreciation of their participation, Keller Schroeder entered their names into a $500 Visa gift card drawing.  Several other prizes and giveaways were provided by Keller Schroeder and a select group of vendor sponsors.

Key partners of Keller Schroeder who provided support and sponsorship for this year’s event included Cisco, NetApp, LifeSize, and LogRhythm.

Client Appreciation Event 2011
Client Appreciation Event 2011